FAQ

What's The Yoga Box?

The Yoga Box is a monthly subscription service where you'll receive a box filled with carefully curated health and wellness products inspired by the yoga lifestyle. Each month will be a different mix of full sized and sample sized natural skincare products, lifestyle products such as jewelry, candles, incense, yoga props, and vegetarian or vegan snacks. Our samples are generously sized, to ensure you can really enjoy and test out the product and discover the products you love.

Each box will also contain an affirmation card inspired by the theme of the month to help you bring positive thoughts & habits into your daily life. 

You will also find coupon codes to our favorite brands and other goodies to inspire your well-being. 

The average value of The Yoga Box is $105. 

How do I join The Yoga Box? 

Simply choose whether you want to just try out The Yoga Box and order one box for $59, or subscribe as a month-to-month member for $49 a month, or prepay 3 months for $165 (includes shipping). Our monthly and 3-month subscriptions renew automatically. 

When and how is my box sent? 

Each month's box will be shipped on the 5th via Australia Post or Officeworks mailman. 

When will I receive my box? 

Your box will arrive between 7am and 6pm Monday - Friday (except holidays). We recommend that the delivery address you use for your subscription is where you will most likely be during business hours to ensure your box finds you well. Please make sure that when you create your account, you enter your address accurately. 

If you are not at home during the delivery time, our delivery instructions are to 'leave in a secure place out of the weather'. However, kindly understand that this is done at the postage worker's discretion - they might leave a card instructing you to pick the box up at the courier's depot.

I changed my mind, can I cancel my subscription? 

Absolutely, you can cancel and discontinue your monthly payments before your monthly subscription automatically renews on the 14th of each month. 

Please note that the month to month subscription for $49/month has a 2 month minimum commitment so you will be able to cancel after the second charge occurs. 

The 3-month prepaid subscription needs to be cancelled before the end of the 3 month period. The Yoga Box does not issue partial refunds for the 3-month prepaid subscription.

In order to cancel before you are renewed for the next shipment, you need to contact The Yoga Box 3 days prior to the renewal date on the 14th of each month.
Email: hello@theyogaboxau.com and we'll respond promptly. 

We do not offer refunds on boxes that have already been shipped. 

What is your refund policy?

The Yoga Box does not accept returns and does not offer refunds on any of our products. 

What if the current box has sold out? 

If you have signed up after the current month's box has sold out, you will receive the next month's box. 

When will I be billed? 

When you buy your first box or sign up for a membership, you will be billed immediately. Subscription payments will be renewed on the 14th of each month. 

Do you ship internationally? 

At this time, The Yoga Box ships only within Australia. 

How do I change my account details? 

To change your personal details, please log in to your account. 

Please ensure that all personal details (such as address, name, contact and bank information) are changed prior to five days before payment is due to ensure that payments are processed properly and your box is shipped correctly.

Is The Yoga Box cruelty-free? 

Yes! Items featured in The Yoga Box will always be vegetarian or vegan. We carefully select products that are made of mostly plant-based ingredients. We are passionate supporters of the movement against animal testing. 

Do you offer gift subscriptions or gift cards? 

At this time, we don't. If you want to purchase The Yoga Box as a gift, enter the receiver's address in the shipping information section. You can also enter a personalized note at the check out and we will include it in the box. 

Do you support non-profit organizations?

Yes we do! $0.50 from each box sold is donated to non-profit organizations that help protect animals and environment, and organizations that provide free yoga & meditation to at-risk and underserved communities in Australia. 

More questions? Email us at hello@theyogaboxau.com 

Namaste! 

The Yoga Box team